Frequently Asked Questions
What is the UK Pool Club?
UK Pool Club is a platform for pool players of all levels. You can find and join competitive pool events nearby, challenge other players, track your results and build a UKPC Elo rating as you play. Gold members can also host tournaments and leagues.
How do I join a tournament or league?
Register for a free account, browse the Events page and select ‘Join Event’. The event details show the venue, format, rules and any entry restrictions. For paid events you can use your wallet if it covers the full amount, or pay by card.
How do I create a new event?
Gold members can host tournaments and leagues. In Events, select the + button, choose a format and set your date, venue and rules. Once the event is open for registration, players can sign up from the Events page.
What is the Elo rating and how does it work?
Your Elo rating changes based on your score compared with the expected score against that opponent. You can win a close match and still lose rating points if you were expected to win by more.
Some events have Elo limits so you can play against people of a similar level. Check the event details for any rating requirements.
Some events have Elo limits so you can play against people of a similar level. Check the event details for any rating requirements.
Can I see my stats and match history?
Yes. Your profile shows your results, playing record and Elo. Gold membership gives you access to advanced stats so you can look more closely at your performance.
How do leagues and tournaments work?
Tournaments can use formats such as knockout, groups followed by knockout, Last Man Standing or Killer. Leagues are usually round-robin. Check the event details for the format, rules and race lengths. Results and standings update as scores are recorded.
Can I challenge friends to a match?
Absolutely. Add friends from their profile or via search, then issue a match challenge directly. Results count towards your stats and Elo.
How do I find my local venues?
You can filter events by venue, region, or rule set. All supported venues are shown with maps and details during event selection. If your local venue is not currently listed, choose a temporary alternative, let us know your venue details, we'll add it on and you can update later.
Is there a cost to join or create events?
UK Pool Club runs free and paid events. You’ll see the total before you pay, including any applicable platform fee. Gold members pay no platform fees on UK Pool Club event entries and can access Gold-only events.
How do I report a result?
After the match, either player can submit the result on the match page. If there’s a mistake, use the contact form.
What pool rules do you use?
Events can be played under different rulesets (World Rules, International, EPA, Blackball, etc). Please ensure you are familiar with the ruleset before playing.
What is Gold membership?
Standard membership is free. Gold costs £3.99 a month for new members and gives you no platform fees on UK Pool Club event entries, full wallet refunds when you unregister from eligible events, event hosting, advanced stats, priority entry where available and access to Gold-only events and loyalty rewards. You can cancel through Manage Membership before your next payment.
How do achievements and loyalty rewards work?
You can unlock achievements by playing, reaching milestones and getting involved around the club. Gold members can earn loyalty points through eligible activity and spend them on available rewards such as wallet credit, pool gear, merchandise or event benefits. Check the Rewards page for points costs and any conditions.
How does my UK Pool Club wallet work?
You can top up by card and use your wallet for paid entries when it covers the full amount. Eligible refunds and prize money are credited to your wallet automatically. You can request a bank withdrawal of £10 or more from eligible funds in the Wallet section. Some promotional credits are for spending only. Check the offer or reward for any conditions.
What if an event is cancelled or I unregister?
If the organiser cancels a paid event, we automatically credit the full amount paid, including any platform fee, to your wallet. If you unregister from an eligible paid event, Gold members receive a full wallet refund and Standard members get the entry fee back, with any platform fee retained. If you miss an event without unregistering, you normally won’t receive a refund. Contact us if you’re entitled to a refund by your original payment method or need help with a refund.
When are prizes paid?
When the event is marked complete and results are confirmed, eligible cash prizes are automatically credited to the winning players’ wallets according to the event’s payout structure. Hosts cannot draw on the prize pool before completion. You can spend eligible winnings on a future event or request a withdrawal.
Will you post my results or event photos?
We may share adult players’ names or usernames, results, event photos and short clips on the UK Pool Club website and official social media. If you’d prefer to stay out of our public event coverage, email contact@ukpoolclub.com or tell the host before play. You can also ask us to review an existing post. We ask for specific permission before publishing identifiable event photos or video of anyone under 18.
Can I get help if I’m stuck?
Of course! Use the Contact form if you need help with anything.