UK Pool Club – Terms of Service

These terms apply when you use UK Pool Club, a service operated by UK Pool Club Ltd. Please read them before creating an account, buying a membership or entering an event.

1. Eligibility

  • You must be at least 16 years old to register. If you are under 18, you must have permission from a parent or guardian.
  • You agree that the information you provide is accurate and up to date. Check any age, venue or entry restrictions listed for an individual event before registering.

2. Use of the Service

  • You agree to use UK Pool Club for lawful purposes only.
  • You are responsible for keeping your login details secure. Contact us if you think someone has used your account without permission.
  • Abusive, offensive or fraudulent behaviour, including cheating, may result in suspension or termination of your account.

3. Events, Entry Fees & Refunds

  • UK Pool Club helps organise and track tournaments, leagues and matches. Check the event details for the format, rules and eligibility. Any applicable platform fee is shown with the total price before you pay.
  • If the organiser cancels a paid event, the full amount paid, including any platform fee, is normally credited automatically to your UK Pool Club wallet. If you are entitled to a refund by your original payment method, that right still applies. Contact us if you need help arranging it.
  • When you unregister from an eligible paid event, the refund is credited automatically to your UK Pool Club wallet. Gold members receive the full amount paid. Standard members receive the entry fee, with any platform fee retained.
  • A missed event or no-show does not normally qualify for a refund. Your statutory rights still apply.
  • Independent event organisers and venues are responsible for their own event arrangements and venue rules.
  • Follow the event and venue rules and treat other players, staff and organisers respectfully.

4. Wallet, Prize Payouts & Withdrawals

  • You can use your UK Pool Club wallet to pay for eligible entries. Stripe processes card payments, including wallet top-ups, paid entries and Gold subscriptions.
  • When an eligible event is completed and the results are confirmed, prize money is credited automatically to the winning players’ UK Pool Club wallets according to the event’s payout structure. Hosts cannot draw on the prize pool before completion.
  • You can request a bank withdrawal of eligible wallet funds from the Wallet page. The minimum withdrawal is £10. If a payout or withdrawal looks incorrect, contact us so we can check it.
  • Promotional credit can be used as described in the offer. Where an offer marks the credit as non-withdrawable, it can only be spent as the offer allows. Credits issued as loyalty rewards are subject to the conditions shown for that reward.

5. Gold Membership

  • Standard membership is free. The current price for new Gold memberships is £3.99 per month. If a trial or a different rate applies to you, the price and first billing date are shown before you subscribe.
  • Gold includes no platform fees on UK Pool Club event entries, full wallet refunds when unregistering from eligible events, event hosting, advanced stats, priority entry where offered, Gold-only and selected added-money events, and access to loyalty rewards.
  • Gold renews automatically each month until you cancel. If you start on a free trial, paid billing starts when the trial ends unless you cancel first. You can stop the next renewal through Manage Membership. Contact us if you need help cancelling.
  • If you sign up online as a consumer, you generally have 14 days from the day after signing up to cancel under the statutory cooling-off rules. Contact us if you want to exercise that right. Your statutory rights still apply when you cancel a renewal or trial.

6. Achievements & Loyalty Rewards

  • You can unlock achievements through eligible play, results, participation and other club activity. Gold members can earn loyalty points through eligible activity and redeem them for available rewards such as wallet credit, merchandise, pool equipment and event benefits.
  • The Rewards page shows the points required and any conditions for each reward. Rewards are subject to availability. Loyalty points can be exchanged for listed rewards and cannot be withdrawn as cash.
  • Contact us if you think an achievement, points balance or redemption is incorrect.

7. Results, Event Photos & Video

  • We use match results, usernames, rankings and standings to run competitions and keep player records. We may also share adult players’ names or usernames, results and identifiable event photos or video on our website and official social media to report on events, recognise players and promote UK Pool Club events.
  • If you would like to stay out of public event coverage, email us at contact@ukpoolclub.com. You can also tell the event host before play. We’ll respect requests to leave you out of our event coverage and you can contact us about an existing post. Competition records may still be needed to run events and maintain standings.
  • We ask for specific permission before publishing identifiable event photos or video of anyone under 18.
  • Please contact us if you believe a result, ranking or statistic is incorrect.

8. User Content

  • By posting content such as photos or comments, you give UK Pool Club a non-exclusive right to display and use it in connection with the service. You must have the right to share what you post.
  • You must not upload anything illegal, defamatory or that infringes another person’s rights.

9. Privacy

Our Privacy Policy explains how we handle personal information, including payments and public event coverage.

10. Account Closure & Suspension

  • We may suspend or close accounts that violate these terms.
  • You may ask us to close your account at any time. Contact us so we can help resolve any outstanding membership, event entry or eligible wallet balance.

11. Liability

  • We cannot guarantee uninterrupted access. Let us know if a problem with the service affects an entry, payment or result.
  • Nothing in these terms limits your statutory rights or our liability where the law prevents us from limiting it, including liability for death or personal injury caused by negligence or for fraud.

12. Changes to These Terms

We may update these terms to reflect changes to the service or the law. We’ll tell you about material changes and when they take effect.

13. Contact

Email contact@ukpoolclub.com for help with these terms, your membership, an event or a payment.

UK Pool Club Ltd is registered in England and Wales under company number 16550092. Our registered office is 10 Ivory Place, Brighton, England, BN2 9QE.